Helpful information about technology
There are two ways to review ticket history and add a note to a ticket. One way is through your OPS email. After submitting a ticket you will receive an email from "OPS Support". You will also receive an email when the ticket is updated. When you read this email be sure to scroll down to the "Notes" section to read any notes entered by the Tech or yourself.
To add a note to the ticket all you need to do is reply to any of the emails you received regarding that ticket or click the "Add Note" button in the Notes section of the ticket email. If you have submitted multiple tickets be sure to check the ticket number to verify your note relates to the correct ticket. After typing your note click "Send" and your note will be added to the ticket. Then the assigned technician and you, the client, will receive an email notifying you the ticket has been updated.
The second option for checking the status of a ticket and/or adding a note to a ticket is to log into the Technology Support website and click the "History" tab at the top of the page.
From this page you can see all of the tickets you submitted. Clicking on the ticket number will open the details of the ticket. Then you can click on the "Add Note" button and add your note to the ticket. Click the "Save" button when finished.
Only your active tickets are displayed on the History page by default. If you change the "Status" field to "All" then click "Search" you will see all your tickets. You can use the "Ticket No.", "Status", and "Contains" fields to narrow your search for a particular ticket.
To review, to add a note to a ticket you can reply to any of the ticket emails related to that particular ticket. Another option is to log into the Technology Ticket System website, click "History", click on the ticket, click "Add Note", add your note, then click "Save".
That's it! It's only 8-12 steps to submit a technology ticket.
Once your ticket is submitted you will receive an email notifying you of your ticket submission. Your ticket will be assigned first to your school tech who will also be notified by email when your ticket is submitted. If your building does not have a school tech your ticket will assigned to a district tech. You will receive more emails regarding your ticket as it is worked on and resolved.
A few notes on submitting tickets: